Can't purchase premium???

If you just speak English you can choose this forum for all your concerns.
Nightwing_0307
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Re: Can't purchase premium???

Beitrag von Nightwing_0307 »

still stucked at check 3D page
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Wachhund
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Re: Can't purchase premium???

Beitrag von Wachhund »

Please send us screenshots via email: payment-issues /@/ c2play.de
„Die jahrzehntelangen Forschungen des Expediologen Prof. Bärle ergaben: Bananen öffnen Affen von der anderen Seite.“
Nightwing_0307
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Re: Can't purchase premium???

Beitrag von Nightwing_0307 »

no need to screenshot, only white blank page
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Wachhund
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Re: Can't purchase premium???

Beitrag von Wachhund »

Unfortunately I don't know how to solve the problem. Seems to be a problem with your PC or browser.
„Die jahrzehntelangen Forschungen des Expediologen Prof. Bärle ergaben: Bananen öffnen Affen von der anderen Seite.“
Nightwing_0307
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Re: Can't purchase premium???

Beitrag von Nightwing_0307 »

or page have benn f**ked up :D
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Wachhund
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Re: Can't purchase premium???

Beitrag von Wachhund »

The problem is, you didn't provide us with information like your operating system, webbrowser, if you use adblockers and we don't have a screenshot. We would need all this information to redirect it to the payment provider for debugging.
„Die jahrzehntelangen Forschungen des Expediologen Prof. Bärle ergaben: Bananen öffnen Affen von der anderen Seite.“
Nightwing_0307
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Re: Can't purchase premium???

Beitrag von Nightwing_0307 »

i dont have any adblocker, also i can't even purchase premium in game too. And tried to do it on my mobile phone too but still nothing. After I enter my card info and other things for payment, had to proceed to 3D secure page. Will try to send screenshot via PM
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Wachhund
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Re: Can't purchase premium???

Beitrag von Wachhund »

Thank you! We contacted now the payment provider with your screenshot and received this message:
The bug has already been reported to our issuer and the problem has already been detected. The last message was that a hotfix will be done until the middle of this week and a workaround to avoid future errors. We ask you to be patient here.
„Die jahrzehntelangen Forschungen des Expediologen Prof. Bärle ergaben: Bananen öffnen Affen von der anderen Seite.“
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